Where’s my order?
Most of our items ship within 7 to 10 business days.
In some cases, delivery may take up to 14 business days, depending on the item and destination.
At Goldtage Miami, we take a more conscious approach to shipping. Instead of sending out small daily batches, we ship in larger volumes to reduce our environmental impact. This helps us cut down on excess packaging and emissions – small steps that lead to a greener planet.
Thanks for being part of the movement toward more mindful shopping!
It’s been over 10 business days – what now?
We’re sorry for the delay – we know that’s frustrating.
Sometimes packages can be held up at customs or experience unexpected courier delays.
Please reach out to us at support@goldtage.com, and we’ll help track down your order as quickly as possible.
How can I track my order?
You’ll receive a tracking link via email once your order ships.
Please note that tracking may take 1 to 3 business days to update in the system.
Need help? Contact us anytime at support@goldtage.com with your order number or the email address you used during checkout.
Not happy with your order?
We want you to love every Goldtage Miami find.
If your item arrived damaged or has a defect, send us an email with a photo or short video of the issue. We’ll guide you through the return or exchange process quickly and easily.
What’s your refund policy?
You can request a return within 14 days of receiving your order.
To start the process, contact us at support@goldtage.com.
For full details, check out our refund policy.
Can I return an item without contacting you?
Please don’t send anything back without reaching out first.
Our return address may be different from the sender address on your package, and we want to make sure your return gets processed correctly.